Privacy Policy
This Privacy Policy describes how OPrime ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our mobile application and web platform.
1. Information We Collect
We collect personal information necessary to deliver fast, secure bill payment and Virtual Top-Up (VTU) services:
- Account Data: Full Name, Email Address, Phone Number, and Account PIN/Passwords.
- Financial & Transaction Data: Virtual Bank Account numbers (assigned for automated wallet funding), payment receipts, transaction reference numbers, and funding logs.
- Service Usage Data: Phone numbers entered for airtime/data recharges, electricity meter numbers, and Cable TV smartcard numbers.
- Device & Technical Information: Firebase Messaging Push Notification Tokens, Device IP address, operating system, and app performance logs.
2. How We Use Your Information
We use your data solely for lawful business operations, including:
- Processing instant bill payments (Data, Airtime, Electricity, Cable TV, Education fees).
- Creating dedicated virtual bank accounts for automated wallet funding.
- Sending real-time transaction receipts and account alert push notifications.
- Preventing fraudulent activity, unauthorized account access, and security threats.
- Providing dedicated customer support via email, phone, and live chat.
3. Third-Party Service Providers
We share information with trusted third-party providers strictly for transaction execution and platform security:
- Firebase (Google): User authentication, database storage, and push notification delivery.
- Payment Processors (Paystack, Monnify, Wema Bank): Processing virtual account top-ups and card payments.
- Telecommunications & Utility Providers (MTN, Airtel, Glo, 9mobile, DISCOs, DSTV, GOtv): Fulfilling requested top-ups and bill payments.
4. Data Protection & Security
We implement bank-grade security controls including automated tokenization and strict access management to safeguard your personal and financial information against unauthorized access.
5. Account Deletion & User Rights
You have the right to request deletion of your OPrime account and personal data at any time.
To request account deletion, please email us directly at theoprimeapp@gmail.com with the subject line "Delete my OPrime Account" or visit our Account Deletion Page.
Certain transaction records may be retained for regulatory compliance under applicable financial and NDPR (Nigeria Data Protection Regulation) laws.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or account deletion, please contact our team:
- Email: theoprimeapp@gmail.com
- Phone / WhatsApp: +2348153122362
- Website: https://vtuapp-9f0d7.web.app