USER DATA & PRIVACY CONTROL
Account Deactivation and Deletion
Choose temporary account deactivation if you may want to return, or request permanent deletion of your OPrime account and associated personal data.
How to Submit a Request
- In the OPrime app, open Profile, tap "Deactivate/Delete Account", select a reason and confirm to proceed with the account deactivation/deletion process.
- Alternatively, you may request permanent deletion of your account and associated personal data through this public page or by emailing support@oprime.app.
- Send an email to support@oprime.app with either the subject "Deactivate my OPrime account" or "Permanently delete my OPrime account".
- Include the phone number or email address associated with your registered OPrime account.
- Alternatively, contact our support team through the live chat on this page or via phone/WhatsApp at +2348153122362.
- Our support team will verify your identity and process the request within 7 business days.
Temporary Account Deactivation
- Your account is made inactive and you will no longer be able to sign in or make transactions.
- Your account information and transaction history are retained so the account can be restored later.
- You may ask support to reinstate the account after your identity has been verified.
- Deactivation is reversible and is not the same as permanent account deletion.
Permanent Account Deletion
- Your account and associated personal data will be permanently deleted and cannot be reinstated.
- Personal profile information, saved beneficiaries, payment preferences, profile media and push-notification tokens will be deleted.
- Financial transaction, tax and accounting records are retained for at least 6 years after the end of the relevant financial or assessment year where required by applicable Nigerian law.
- Dispute, fraud-prevention and security records may be retained for up to 6 years after the relevant transaction, incident or dispute is closed, or longer where required for an active investigation, legal claim, court order or regulatory obligation.
- Records retained after deletion are access-restricted, used only for the applicable legal, accounting, dispute or security purpose, and deleted or irreversibly de-identified when the retention requirement ends.
- Where a service provider holds personal data on OPrime's behalf, OPrime will instruct it to delete or de-identify data covered by a valid request, subject to its legal retention duties and technical deletion cycle. Independent payment, banking, telecom and utility providers may retain their own transaction records under applicable law.
Submit a Request
You can begin the account deactivation/deletion process in the OPrime app from Profile > Deactivate/Delete Account. Alternatively, or if you cannot access the app, email support and clearly state which action you want:
Email support@oprime.app